RicanAdFunds News

Posted by: Russell ISMmagic in Rican News Wires

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Russell ISMmagic

RAF Official NewsWire

 

 

The purpose of this BLOG is to provide RAF members with official updates from its

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Members' Support Tickets and general comments should NOT be posted here

 

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Comments (126)Add Comment
Russell ISMmagic
Easter Update
written by Russell ISMmagic, April 17, 2014
Richard & I wish all those who celebrate it a happy Easter.

GOOD NEWS! We now have some banking facilities.

Our first task next week will be to pay various suppliers to ensure all the sites remain active.

Richard and I will meet next Thursday to plan member payments and prepare a full statement explaining the exact process and options available.

Russell
Russell ISMmagic
Update
written by Russell ISMmagic, April 11, 2014
News from Richard.

The final piece of the jigsaw should be in place next week, then we will be able to make a full announcement, regarding payments to members.
Russell ISMmagic
Bank Update 3
written by Russell ISMmagic, February 14, 2014
1. The bank's local business manager / compliance officer has reviewed our application for an account.
2. She stated there is no reason why we should not be given and account.
3. However, our business is in the bank's high risk category, so we must take certain actions and provide more information before the application is forward to a senior compliance office for final review.
4. The actions and information required will take a minimum of 4 weeks probably nearer 8 weeks to complete / provide.

I appreciate this is not the response we were hoping for but at this stage it is what it is.
Russell ISMmagic
Bank Update 2
written by Russell ISMmagic, February 07, 2014
All the required documentation is now with the bank.

The bank's local business managers will review the account application next Monday/Tuesday during which time I will provide any further information required. It will then be submitted to their head office for approval a process that should be completed by the end of next week.
Russell ISMmagic
Bank Update
written by Russell ISMmagic, January 30, 2014
I met with a bank earlier this week.

Richard & I are now producing & collating all the paperwork they requested; this should be with them by Wednesday of next week.

The bank should then give us their decision by the during the week commencing 10th February.
Russell ISMmagic
Update 23rd January 2014
written by Russell ISMmagic, January 23, 2014
1.1 For us to pay you the members, we have to be able to move the funds from our trading accounts.
1.2 To achieve the above normally requires a bank account.
1.3 As previously stated our bank froze and then closed our account because they did not like us trading with Indonesia and Philippines.
1.4 The banks we have talked to insist on a reference from and/or checking the concerns of the previous bank. Their due diligence is ongoing we have no timescale for this process.
1.5 Richard is talking to some more banks, who we believe will not share the concerns of our previous bank.

2.1. We were told by the broker / trading account operators that certain actions could be undertaken to resolve the issue of funds access but the information provided now appears to be incorrect
2.2 Further options are are being investigated.

3. We will provide a further update when we have more information.
Russell ISMmagic
Meeting Delayed
written by Russell ISMmagic, December 29, 2013
Due to both Richard and I being ill the meeting due yesterday did not take place. It will be re-scheduled for early January.
Russell ISMmagic
Update
written by Russell ISMmagic, December 16, 2013
Despite the many comments I read; Richard is still working hard to ensure that all the members get paid.

The current situation with regard to the bank is that having frozen our account they undertook a six week investigation. This revealed no "wrong doing" on our part, however they unilaterally decided to no longer provide us with banking facilities. Opening alternative banking facilities without a reference from the original bank, which we cannot obtain, will be a lengthy procedure.

Following discussions, this morning, with Richard we consider the best way to ensure the members get paid is for all payments to be processed via an escrow account administered by a legal office. Richard & I will be meeting with the accountants this 28th December to put in place suitable arrangements; unfortunately this is the soonest all three of us are available.
Russell ISMmagic
THE GOOD, THE BAD & THE UGLY (PART 2)
written by Russell ISMmagic, November 07, 2013
STING IN THE TAIL

I hear many of you ask; with all the positive news above why are we not processing your withdrawals. Just when we thought all the issues were resolved, the UK head office of our bank unilaterally and without warning blocked all transactions on our account, under the guise of UK legislation. This prohibits us moving monies from the trade / brokers accounts through to STP or anywhere else.
As far as we can make out their reason for doing this is that a large number of our members (80%) are from Indonesia and the Philippines and subsequently a large portion of our funds derive from those countries. On this basis alone, no further information provided, they claim reasonable grounds that money may have been laundered and the account is therefore under investigation. Richard will be instructing our lawyers to talk to them as that is the only means we have to obtain any further information.
To resolve this issue we are attempting to put alternative banking arrangements in place and will update you when we have further news on this.

EQUALITY OF MEMBERS

We will treat all members equally and will not bow to unreasonable & unjustifiable pressure to discriminate or abandon any section of the membership. All will be paid in due course.

TRACEABILITY OF FUNDS

One lesson we have learnt from this is that we need to implement complete traceability of funds. Over the next 90 days we will develop
•Upgraded E-Wallet with full traceability of funds by source;
•New single program to replace both ismAI & RAF that will be more closely linked to ismMagic with fully traced source of funds.
•Withdrawal from the new program and ismMagic will, as part of these developments, be via the new e-wallet.
•Withdrawals from the new e-wallet will require a Magic Code, no exceptions
•The changes below are essential to ensure full traceability of all future funds.
ismAI & RAF

With immediate effect
•New members will not be accepted in ismAI & RAF, please cancel any adverts you have promoting either.
•Purchases and re-purchases are suspended with immediate effect.
•Withdrawal requests are limited to
o$15 per day without Magic Code (available until 31st December 2013)
o$100 per day with Magic Code
o$200 per day with Magic Code if you have more than 2000 active units (as at 1st January 2014), with effect from 1st January 2014.
•Minimum withdrawal remains at $15 to 31st December 2013, thereafter reducing to $1.50.
•Transfers made to the current e-wallet may only be used to purchase advertising in ismMagic.
•Payment of withdrawals will be made in the order they are requested, as soon as were are able to commence processing.
•Existing units will earn until they expire at 100 days.

ismMagic Balance
•If you want your ismMagic balance paid, please ensure you update your ismMagic Profile with your STP account details
•We will pay these as follows, as soon as we are able to commence processing
o$500 per week with Magic code
o$75 per week without Magic Code
•If you want to spend your funds on ismMagic advertising, please do so now or transfer the funds to the current e-wallet

CURRENT E-WALLET

Funds in the current e-wallet will only be able to be used to purchase advertising in ismMagic.

CONCLUSION

While some of these changes may seem sudden and possibly draconian they are essential for our mutually successful future. Thank you for your ongoing support.
Russell ISMmagic
THE GOOD, THE BAD & THE UGLY (PART 1)
written by Russell ISMmagic, November 07, 2013
I am sure most of you have seen this somewhat enigmatic and at times confusing film. It is difficult on occasion to work out who is who.

For those of you who continue to keep faith with Richard and I being the good guys, thank you, we are continuing to work in the best interests of all the members. For those of you who have accused us of being the bad guys, that is your prerogative but we will prove you wrong. So far, to my knowledge, nobody has accused us of being the ugly guys.

On a more serious note we have some good news and some not so good news with regards to our progress in processing withdrawals, not everything in business and life is a simple as it ought to be.

FUNDS

For those who have expressed concerns with regard to us having the sufficient funds to cover monies due, or that will become due to members Richard confirms we have sufficient funds on trade and in broker accounts to cover them.

STP

Until recently our STP account was being blocked on a regular basis. We worked closely with the local branch of our bank to provide STP with the necessary references and assurances. STP has received all the information and documentation required, unblocked the account and provided us with necessary daily processing facilities.

OTHER PROCESSORS

Members continue to kindly suggest other processors that we could use. For the record let me state that cannot use EGO PAY, PAYZA or PAY PAL. As we are working on the Card solution and for reasons that will become clear below we do wish to introduce new Processors. Some members have asked if we can re-instate PERFECT MONEY, removed as option due to perceived risk. I will discuss this with Richard over the next week.

THE RICAN CARD SOLUTION

There have been unforeseen delays progressing this, partly due to the card company and partly due to us having to deal with existing payment issues. Richard and I plan to meet with the card company in the next two weeks to get this solution back on track.
Russell ISMmagic
Update from Russell
written by Russell ISMmagic, September 23, 2013
As Richard indicated in his earlier update, we have selected a business to work with that will process member payments. Contracts will be signed next month and it will take about another six weeks to get the cards out to all those in countries that permit their use and to get other payment solutions for the countries that the cards can't be used in.

With regard to his comment "it will be necessary to make some radical changes to the structure of our business, its directors and owners." this is a corporate restructure not a restructure of members' accounts.

With regard to payments during the next 2 months we propose the following;

1. Any existing pending withdrawal requests in excess of $100 will be reduced to $100 by us;
2. Next week (when new staff are available at Head office) we will commence paying withdrawals;
3. The maximum we can load in total to STP per day, for the moment, is $10,000;
4. Withdrawals will be paid in the order they were made (The date of withdrawal of ismMagic unspent bonuses will be deemed to be the pay date on the last published payment schedule);
5. When Richard & I meet this week we will discuss possible arrangements for members who have large unpaid balances that they may wish to withdraw. I will update members after our meeting with regard to this.


Russell
Russell ISMmagic
Update From Richard
written by Russell ISMmagic, September 23, 2013
The last few months have been interesting to say the least. We have tried many things to guarantee the perennity of our sites and although much of this seems to have been to no avail, this is in fact not the case.

We have found that, in fact, no processor or card system will actually, satisfactorily, function with our structure. We constantly remove funds from processors to the bank to add to our trading accounts and then we move funds from the trading accounts back to the bank to fund the processors so as to able to pay our members. The sheer volume of fund movements has been the problem – in as much as the limitations of the processors and the money laundering transaction limits have caused many issues.

The solution would be to find a company which would be able to supply prepaid debit cards to all countries that allow them and for the countries that don’t, would be able to transfer funds either to our member’s credit cards or bank accounts and all of this in sufficient volume to be able to handle the needs of the members.

We have found the company that would be willing to do this and once negotiations are complete and contracts signed we will put the program into place. This will take about two months and in the meantime we will be working with you to find the best means of making payments.

On another note, in the interest of my health and the longevity of the business it will be necessary to make some radical changes to the structure of our business, its directors and owners. I will be working with Russell on this and once this has been decided, Russell will update you all. I have really enjoyed creating this business and know that in the right hands it will be sustained and sustaining for many years to come.

Thank you for your continued support.

Richard
Russell ISMmagic
Update
written by Russell ISMmagic, September 20, 2013
Richard & I are working on an announcement planned for release on Monday (23rd Sept) regarding withdrawals and other issues.
Russell ISMmagic
Processor & Payment Update
written by Russell ISMmagic, September 05, 2013
Thank you to all those members who have sent in suggestions of “Payment Processors” that we should use, however it suggests that many have missed the point of what we are trying to achieve.

The authorities are applying ever increasing regulation to and pressure on payment processors and the online industry. I note some of our competitors using “Pay Pal”, “Payza”, credit cards etc when their sites clearly breach the terms of these payment providers. The end result will be that at some time their accounts will be frozen and funds will be lost.


Primary Processor

Our aim is to find a long term solution and business partner through whose facilities we can easily and effectively pay members on an ongoing long term basis. We have identified an appropriate business partner who Richard met with earlier this we week. Both parties have agreed to work together and there are several options available to us in terms of a long term working relationship. Richard and I will be reviewing these and deciding which option(s) to recommend to the Rican “Board of Directors” this month.


Secondary Processor

I am looking at reserve processor option to give us and members more flexibility. If adopted it will be addition to the primary option. We are not just looking a processor but a long term business partner.


STP Ongoing

Processing payments via STP will continue however:-

· Moving sufficient funds into STP, with their current security, validation and certification requirements is difficult;
· The API is rejecting many withdrawals. Please check the maximum amount you may receive to your STP account. Although the site states $250 per day or per receipt for an unverified account in some countries the limit is $100.

Our focus now is to decide upon and implement one of the options available from our chosen Primary Processor. Full details will be made available when we have selected our preferred option.
Russell ISMmagic
ismMagic Update
written by Russell ISMmagic, August 25, 2013
We will be doing some updates on ismMagic at 7pm (UK time) today, relating to the changes from the old Magic Points system to the new Magic Credits system.

This requires some changes to the "Purchase Code" on RAF and ismAI. We will therefore for a short period be disabling purchases and the e-wallet on both RAF & ismAI.

Russell ISMmagic
RICAN Card & Online Processor Update
written by Russell ISMmagic, August 21, 2013
We have seen, over the last year, major instability in the “Online Processor” arena and in the associated “Exchangers”. This situation has arisen as result of the “Authorities”, particularly those in the USA, desire to impose existing and new legislative controls on those of us involved in online marketing.

In fairness to the authorities this market has been and is a haven for “Money Launderers” however they appear to want to tar all of us with the same brush. They forget when proudly announcing the seizure large sums of money, as from LR, that it was not LR’s money they grabbed but the funds of the account holders. It is our view that no “Online Processor” or “Exchanger” is safe unless they are a fully licensed and compliant bank or trader. For this reason Rican will not be adding any new “Online Processor” options.

We appreciate that STP being the only “Online Processor” option is causing a severe problem for members in some countries. Our aim is to find an “International Solution”. We looked at issuing our own pre-paid “Rican Card” but after some feedback and more in depth investigation realized that this did not provide the truly “International Solution” we required.

Whatever the “Final Solution” member verification will be necessary and over time will become more stringent as legislation is enhanced and enforced. All businesses have a legal obligation under “Money Laundering” and “Know your Customer” legislation. We are no exception.

We are working a revised solution that will meet our and our members’ requirements from both a purchasing and withdrawal perspective. When we have an appropriate deal in place, in the near future, a formal announcement will be made.
Russell ISMmagic
Withdrawal Payments Re-Started
written by Russell ISMmagic, August 13, 2013
Payments started again today.

Our STP account is a corporate account with large sums of money being processed. STP user access issues may be resolved quickly for personal accounts but the process is more complex for corporate accounts.

We anticipate catching up with latest published payment schedule by Friday 23rd August.
Russell ISMmagic
STP Account Access
written by Russell ISMmagic, August 11, 2013
Richard was able to log into our STP account late yesterday.

It should therefore be OK tomorrow, subject this we will resume payment of withdrawals tomorrow.
Russell ISMmagic
STP Account Update
written by Russell ISMmagic, August 09, 2013
Due to us changing Internet Provider the STP system is blocking our account.

STP are trying to stop it from doing this and will contact us as soon as they are successful
Russell ISMmagic
I love STP?
written by Russell ISMmagic, August 09, 2013
we are receiving reports of people not being able to log in to their STP accounts yesterday and today, this includes Rican.

We will phone STP support as soon as they are open.
Russell ISMmagic
Payment of Withdrawals
written by Russell ISMmagic, August 08, 2013
Richard is now paying RAF & ismAI withdrawals, we apologize for not starting yesterday.

The proposed payments schedule (revised) is

Pay Date Withdrawals to be Paid

8th Aug -1st & 2nd Jul
9th Aug -3rd & 4th Jul

12th Aug -5th to 7th Jul
13th Aug -8th & 9th Jul
14th Aug -10th & 11th Jul
15th Aug -12th to 14th Jul
16th Aug -15th & 16th Jul

19th Aug -17th & 18th Jul
20th Aug -19th to 21st Jul
21st Aug -22nd & 23rd Jul
22nd Aug -24th & 25th Jul
23rd Aug -26th to 28 Jul

26th Aug -UK Public Holiday
27th Aug -29th & 30th Jul
28th Aug -31st Jul & 1st Aug
29th Aug -2nd to 4th Aug
30th Aug -5th & 6th Aug

2nd Sep -7th & 8th Aug
3rd Sep -9th to 11th Aug
4th Sep -12th & 13th Aug
5th Sep -ismMagic Jul Magic Bonus (not spent or transferred to e-wallet)
6th Sep -14th & 15th Aug

9th Sep -16th to 18th Aug
10th Sep -19th & 20th Aug
11th Sep -21st & 22nd Aug
12th Sep -23rd to 25th Aug
13th Sep -26th & 27th Aug

16th Sep -28th & 29th Aug
17th Sep -30th Aug to 1st Sep
18th Sep -2nd & 3rd Sep
19th Sep -4th & 5th Sep
20th Sep -6th to 8th Sep

23rd Sep -9th & 10th Sep
24th Sep -11th & 12th Sep
25th Sep -13th to 15th Sep
26th Sep -ismMagic Aug Magic Bonus (not spent or transferred to e-wallet)
27th Sep -16th & 17th Sep

30th Sep -18th & 19th Sep
1st Oct -20th to 22nd Sep
2nd Oct -23rd & 24th Sep

Thereafter payments will be 1 week in arrears.
ismMagic Bonus 10th working day after the month end.

E.&o.E.
Russell ISMmagic
Support
written by Russell ISMmagic, August 07, 2013
Members are still sending support tickets / requests to me by

Email
Facebook
ismMagic Private Messages
ismMagic post on either my profile wall or the social wall
Phone
Skype

If you do this your support ticket / request will be IGNORED and DELETED

There is only one way to get you support tickets / requests resolved

1. Log into ismMagic
2. Under the Rican News + Support menu read the applicable Blog & FAQs to see if your question is answered. If not continue to point 3
3. Post you support ticket / request as a WALL POST (not discussion, discussion posts will be deleted)
in the appropriate support group as follows

E-Wallet, Magic & Security Docs support tickets post in the EW, SC, Security Docs Support Group
otherwise post in the

ismMagic, ismAI or RAf support group as applicable.

There are people other than me doing support, that is why you must post your support tickets as above, then the right person, who will know the answer, can deal with your support issue.
Russell ISMmagic
Payment Update
written by Russell ISMmagic, August 06, 2013
Richard is now back in the UK.

He said will start paying withdrawals tomorrow.
Russell ISMmagic
E-Wallet Unavailable for a Short Period on Fri 2nd August
written by Russell ISMmagic, August 01, 2013
Russell ISMmagic
Payment Update
written by Russell ISMmagic, July 31, 2013
Richard is currently out of the UK and is trying to obtain permission from STP to access our account to make payments from his current location.

He will be back in the UK next week.
Russell ISMmagic
Payment Schedule Update
written by Russell ISMmagic, July 23, 2013
We have called the funds down to STP to make the payments and we reasonably expected them to arrive yesterday. We are still waiting for them to arrive, when they do I will re-publish the payments schedule.
Russell ISMmagic
RAF Server
written by Russell ISMmagic, July 18, 2013
RAF server downtime was caused by a mysql bug.

The site is now back up again
Russell ISMmagic
Payment In Progress Re-set
written by Russell ISMmagic, July 13, 2013
We are receiving a number of requests to cancel "In Progress" withdrawals.

For this reason alone I am re-setting them all back "Pending" so if members wish to delete them and re-submit with a different value they may do so.

I will deal with tickets submitted up to the time of posting this blog
Russell ISMmagic
NEW ismAI & RAF FAQ's
written by Russell ISMmagic, July 11, 2013
I am in the process of creating a new set of FAQs for ismAI & RAF.

Please ensure you check these before submitting a support ticket.

http://www.ismmagic.com/table/ismai-raf-faqs/
Russell ISMmagic
Withdrawal Support Tickets
written by Russell ISMmagic, July 11, 2013
Richard's earlier post explained that we are having issues with regard to making payments from STP. We have re-submitted our support ticket to them and are awaiting their response.

We will post an update on this blog as soon as there is something to tell you. In the meanwhile please STOP filling up the support ticket groups with "When will my pending withdrawal be paid".
Russell ISMmagic
RAF is Back Up
written by Russell ISMmagic, July 10, 2013
RAF is back up.

Please note there may be some downtime over the next 24 hours as some data center hardware & configuration changes may be required.
Russell ISMmagic
Site Offline
written by Russell ISMmagic, July 10, 2013
RAF is currently offline due the data center where the servers are located being 100% offline.

They are bring sites back online in batches so they can fully ascertain the the issue.
Richard Cannon
It's up to you
written by Richard Cannon , July 06, 2013
Right, I can accept all the issues and disappointment, I can even understand the annoyance and the anger but I find it difficult to understand why we would still be doing all this if we didn't want to make it work. No funds are coming in so it is not for new funds to pay people with, everything we do all the time costs money and we/I am paying that constantly. We have lost literally millions with all of these problems and issues and yet we still continue to fund so that we can make it work. Today we have issues with STP - our fault or theirs? I don't know and we are doing all we can to rectify it so that things work. We have spent months trying to get a system and platform that will be sustainable long-term and we have that and because we have taken one more week from relaunch to iron out creases and rectify bugs, we now have a mutiny. I am in a position now where I truly feel like saying ''fine, we'll close down RAF and ISMAI then we won't have any more problems, people getting annoyed, people threatening our lives, members lying to others to create bad feelings and propagating the downfall of everything'' - if this is what you all want you can have it - I for one am sick of it. BUT I have a commitment to thousands of people and a dream for an ideal that doesn't allow me to let short-sighted, self centred people bring me down. All I know is that no matter how this plays - I will, we will achieve our goals and all the work that all of our team have consecrated to building something profitable for everyone will be worthwhile - with or without you. You now can choose - you continue to follow us or you choose not to - it is entirely a matter for you. Whatever you choose will not change our direction nor our destination.
Russell ISMmagic
Support Ticket Replies
written by Russell ISMmagic, July 05, 2013
Please note that replies to support tickets are posted on your Profile Wall in ismMagic.

To access your Profile Wall (when logged in to ismMagic)click on "My Profile" from the menu in the top banner.

Once we have replied your support ticket is then deleted from the support ticket group.
Russell ISMmagic
Profile Sync Bug
written by Russell ISMmagic, July 04, 2013
The Profile Sync to ismMagic is now working
Russell ISMmagic
E-Wallet Purchases Update
written by Russell ISMmagic, July 04, 2013
Due to structural differences between ismMagic and RAF/ismAI rounding errors arise in the E-Wallet. this will be fixed but in the short term.

To purchase

1 unit the e-wallet balance must be at least $15.01 (£10.01)
2 units the e-wallet balance must be at least $30.01 (£20.01)
and so on
Russell ISMmagic
RAF Support Tickets
written by Russell ISMmagic, July 04, 2013
Support Tickets must be posted in the "Rican Support Ticket" group on ismMagic.

This is accessed via the Rican News + Support Menu on ismMagic

All RAF Suport Tickets sent to me by other means including

Skype
Facebook
Email
Posted on ismMagic Social Wall
Posted on my ismMagic Profile Wall
Sent to me by ismMagic private message

WILL BE DELETED.

Please read the instructions carefully before submitting your support ticket there, as tickets that do not comply with the instructions will be deleted.

TICKETS CORRECTLY SUBMITTED WILL BE RESPONDED TO BY A POST ON YOUR ISMMAGIC PROFILE WALL, REMEMBER TO CHECK IT.

Tickets regarding Magic Code may be posted in either the Rican or ismAI support group.
Russell ISMmagic
Approval of Purchases via STP
written by Russell ISMmagic, July 04, 2013
Approval of STP purchases should be automatic.

For some reason this is not working all the time. We are checking to see if something has changed on our server settings or code to cause this or if the problem is with STP.

Please do not send in tickets regarding unapproved purchases, we will start manual approval later today.
Russell ISMmagic
Advertising RAF Restrictions
written by Russell ISMmagic, July 04, 2013
Members may NOT promote RAF

1. RAF itself
2. ismMAgic, including social wall posts (prior to 1st August 2013)
3. ismAdIncome (prior to 1st August 2013)

Any ads set in contravention of the above will removed and credits allocated lost.
Russell ISMmagic
E-Wallet Purchases Enabled
written by Russell ISMmagic, July 03, 2013
You may now purchase via the e-Wallet
Richard Cannon
Withdrawals
written by Richard Cannon , July 03, 2013
Withdrawals will be done day by day (that means on a time stamp basis) but will take about three days to process each batch as we are limited by the amount of payments we can do each time via STP - this will continue until we have the card (about six weeks) - once we have the cards it will be just one file per day and that means we will get back to daily payments. I know this is disappointing for some but we are back and will get more efficient in just a few weeks. smilies/smiley.gif
Russell ISMmagic
Transfers to The E-Wallet
written by Russell ISMmagic, July 02, 2013
Please note

1. Money transferred to the e-wallet can only be used to purchase good/services in ism / Rican programs.

2. Approval of such transfers is immediate and CANNOT be cancelled.
Russell ISMmagic
E-Wallet Update
written by Russell ISMmagic, July 02, 2013
Apologies for the delay in fixing this it should now be done tomorrow.

Some other issues caused by data structure inconsistencies between ismAI/RAF and ismMagic needed to be sorted as they were stopping some members from joining or logging in.
Russell ISMmagic
Non EU Members
written by Russell ISMmagic, July 02, 2013
Non EU residents may no longer purchase ad units in RAF. You may earn referral commissions and existing members will earn from any units they have following the restructure.

You should contact your RAF sponsor and join ismAdsIncome using their ismAI referral url. If they are not a member of ismAI then join it via the ismMagic downline builder. From the main menu above select MyAccount : Downline Builder.

You can transfer referral earnings in RAF to the e-wallet and then use it to purchase ad units in ismAI. Earnings from any restructured units in RAF may be withdrawn via STP.
Russell ISMmagic
Support Tickets
written by Russell ISMmagic, July 02, 2013
1. Restructured Balance. Please note these figures have all been checked and the units you now have are all new and will earn profit share for the full 100 days. Do NOT send in support tickets regarding your restructured balance and units it is what it is.

2. Support tickets must be posted in the appropriate support group.

2a. RAF support tickets http://www.ismmagic.com/groups...ckets.html

2b ismAIm support tickets http://www.ismmagic.com/groups...ckets.html

2c Support Tickest regarding Magic Code may be submitted in either of the above groups.

2d. Support tickets posted elsewhere will be deleted.

3. You may only submit your own support tickets. If you send in tickets on behalf of someone else they will be deleted.

4. This week & next support tickets regarding generation of Magic Code are being prioritized.

4a. Do not send in support tickets asking for your docs to be approved as a priority they are being dealt with by our approval team. Visit the upload docs page daily to check progress.

4b. If you are unable to open the "Upload Security Docs" page then use this link (must be logged in). http://www.ismmagic.com/ewallet/ew-documents.html
Russell ISMmagic
E-Wallet Disabled
written by Russell ISMmagic, July 01, 2013
There is a minor issue with e-wallet that we will fix in the morning so it will be disabled until then
Russell ISMmagic
Restructured Balances
written by Russell ISMmagic, July 01, 2013
The restructured balances are what they are, everyone has suffered a set-back but all have come out with an overall profit. Please do not ask me to review them they have already been double checked.

This does not include the odd member or two who have been banned for threatening or abusive behavior.

Russell ISMmagic
RAF is LIVE
written by Russell ISMmagic, July 01, 2013
RAF is now LIVEsmilies/smiley.gif
Russell ISMmagic
Progress Update
written by Russell ISMmagic, July 01, 2013
All data is now loaded for both RAF an ismAI.

We need to sort a few server permission issues for it to work.

As soon as that is done RAF will be set to "live".

Provided there are no issues major we will make ismAI live 1 to 2 hours later.
Russell ISMmagic
Progress Update
written by Russell ISMmagic, July 01, 2013
1. Restructure Units Data uploaded to both ismAI & RAF

2. Free Balance data upload being worked on now.

3. Countries database being updated with EU information
Russell ISMmagic
Restructured Data Upload
written by Russell ISMmagic, July 01, 2013
The code for both ismAI & RAF is ready and on the live sites.

There are some minor changes to make to ismMagic that will be done today.

The data upload is in two parts

1. Restructured new units (standard upload, will be uploaded today.
2. FREE balance available for withdrawal -requiring a special import routine. This data will uploaded either today or tomorrow.

Despite our best efforts to combine members balances from RAF & ismAI information submitted by users makes it impossible to do this with guaranteed accuracy. Therefore your restructured balance will be added back to the original program.

If you are a non-EU of RAF you will be able to withdraw your earnings from RAF or transfer them to the e-wallet and buy units in ismAI. similarly for EU members of ismAI.

If as a result of this you are opening a new ismAI or RAF account please have the courtesy to ask your existing RAF or ismAI sponsor for their referral url.
Russell ISMmagic
ismAI & RAF Adverts
written by Russell ISMmagic, July 01, 2013
All ismaI & RAF banners on ismMagic, ismAI & RAF will be suspended as they are currently incorrect.

Members should delete those ads to reclaim the unused credits.

New banners will be available on the sites when they are put back up today.

With IMMEDIATE EFFECT only Admin may promote ismMagic, ismAI or RAF on ismMagic, ismAI or RAF, except on ismMagic Blogs.

Members should ensure they update adverts elsewhere once the new banners are available.
Russell ISMmagic
Withdrawals and Processors Post 1st July
written by Russell ISMmagic, June 30, 2013
Until such time as the Rican Prepaid Cards are available for us to pay out to the only processor that will be available is Solid Trust Pay.

The maximum withdrawal per day to STP during this period will be $150 per day (5 days per week). I will contact members, later this week, who currently have in excess of 2000 units post restructure.

Until the 14th July we will allow a withdrawal of $15 per day without a Magic code, thereafter all withdrawals will require a Magic Code verification.

Once the cards are issued daily withdrawal limits will be

Verified $75 per day (5 days per week)
Enhanced Verified $375 per day (5 days per week)

Details of how to obtain enhanced verification will be issued when appropriate.

Daily withdrawals. 5 per week are based on UK time are

Monday 15:00:01 to Tuesday 15:00:00
Tuesday 15:00:01 to Wednesday 15:00:00
Wednesday 15:00:00 to Thursday 15:00:00
Thursday 15:00:01 to Friday 15:00:00
Friday 15:00:01 to Monday 15:00:00
Russell ISMmagic
1st July Data Restructure
written by Russell ISMmagic, June 30, 2013
We are using the "Country" from your ismMagic Profile to determine which site members restructured balance will be added to.

If you have not updated the country field in your ismMagic Profile, then we cannot add your balance to the ismAI or RAF database.

The data for the initial upload is being collated now.

If you have not added your Country to your ismMagic Profile do so now to ensure you are included in the 2nd upload.
Russell ISMmagic
RAF & ismAI Login
written by Russell ISMmagic, June 30, 2013
Please note that when the ismAI & RAF sites are back up you will not be able to log in unless you are a member of ismMagic.
Richard Cannon
New FB Rican Page
written by Richard Cannon , June 28, 2013
Check out the new Rican Page

https://www.facebook.com/RicanBV
Russell ISMmagic
Are You Ready For 1st July?
written by Russell ISMmagic, June 18, 2013
RAF & ismAdsIncome are on target for being fully operational on the 1st July.

Are you prepared for 1st July? Have you done the following?

1. Joined ismMagic, you will not be able to access your RAF or ismAdsIncome accounts unless you are a member of ismMagic.

2. Updated the ismMagic downline builder with your (RAF / ismAI) user names, lower case only.

3. Uploaded your docs and created a Magic Number within ismMagic. You will need this to make larger withdrawals and for immediate update of processor ids.
Russell ISMmagic
Magic Code Update
written by Russell ISMmagic, June 13, 2013
Members will now have one Magic Code for all ism/Rican programs.

This code is generated on the "Upload Security Documents" page in ismMagic, once your documents are approved.

Members who previously generated their Magic Code(s) in RAF or ismAI must create a new one in ismMagic.

Please note the "Manage Processor IDs" is temporarily disabled in RAF and ismAI, as it has to be updated to use the new unitary Magic code.
Richard Cannon
Just letting you know...
written by Richard Cannon , June 10, 2013
We will be having a meeting tomorrow with Russell and a few members of the team to assess our progress with the sites and the development of the businesses that will be linked. I am very excited by the changes that are coming. Although things have not been at all easy, to say the least, and many people are disappointed by all of the disruption and feel that the sites have gone for good, I know that all of this has only served to make us better and stronger. We have had to look at how we will make Rican Group more solid and how we can generate all of our members additional income streams for now and long into the future. The card program will facilitate many things and will create additional opportunities for our members. We are working on the other businesses and have now created three more companies as we intended to do at the start of the year - we are getting back on track to be as massive and excessively successful as we previously envisioned and intended. I understand peoples disappointment and annoyance but I know that all that we are doing will very soon win them back and they will then see that we meant all we said and we are and always build something wonderful for everyone. As I have already said "we have not given up on you and we will not get away from our long term objective to help people change their lives through giving greater access to reasonable incomes." This is our goal, our vision and our driving force, to create a greater financial equality. I will update you after the meeting in the next couple of days. smilies/smiley.gif
Russell ISMmagic
Important Must Do
written by Russell ISMmagic, June 04, 2013
In order for your ismAdsIncome and/or RAF re-structured balance to be included at 1st July and for you to be able to log in you must.

1. Log into ismMagic (join if not already a member)

2. Select MyAccount - Downline Builder

3. Enter your ismAdsIncome and / or RAF user name as applicable.

We advise members to do this as soon as possible.
Russell ISMmagic
ismAI & RAF Split
written by Russell ISMmagic, June 03, 2013
Non EU members of RAF do not need to open an ismAI account we will do this automatically as required.

EU members of ismAI do not need to open a RAf account we will do this as required.
Russell ISMmagic
Support Tickets - E-Wallet Activation
written by Russell ISMmagic, June 03, 2013
All tickets relating to e-wallet activation are being deleted as we are developing the new ismMagic api.

The new ismMagic api will eliminate the address verification and the e-wallet is already in use issues.

All you need to do is ensure your RAF / ismAI username (all lower case) is entered in the ismMAgic Downline Builder. SELECT MyAccount - DownlineBuidler
Russell ISMmagic
What ismAI & RAf members Should Do Before 1st July
written by Russell ISMmagic, June 02, 2013
1. Join ismMagic (if not already a member)

2. Upload ID documents and check regularly until they are approved (if not done so already). SELECT SocialWall+Login - MyAccount - EWallet - Upload Security Documents.

3. Update ismAI / RAF user name in the downline builder as applicable (if not done so already). SELECT SocialWall+Login - MyAccount - DownlineBuilder.

4. Generate Magic Code, when available on the Upload Security Documents Page. We will advise when this is available and applies to all members even if you have already created a Magic Code.
Russell ISMmagic
Restructure & Stats Page
written by Russell ISMmagic, June 01, 2013
The forthcoming restructure invalidates the data on the Stats page therefore it will be disabled within over next 24 hours
Russell ISMmagic
Change to 30th May Update
written by Russell ISMmagic, June 01, 2013
Members may continue to belong to to both RAF & ismAI, so that they continue to receive commission on their downline in each program.

In RAF only EU residents will be able to purchase ad units

In ismAI only non-EU residents will be able to purchase ad units.
Russell ISMmagic
Perfect Moeny Processor ID Records
written by Russell ISMmagic, May 30, 2013
All processor ID records for Perfect Money deleted from the RAf database, as we will no longer be using them
Russell ISMmagic
Restructure
written by Russell ISMmagic, May 30, 2013
ismAdsIncome & RAF Restructure

To say that the demise of Liberty Reserve created a severe financial issue for us would be the understatement of the year. Many facing such an issue would have closed their doors and walked away; we do not see that as being morally acceptable and will restructure ismAI and RAF to ensure their ongoing viability for the benefit of the members.
All earnings, re-purchases and e-wallet transactions will be rolled back to the 31st March 2013.

We will calculate a “combined balance for each member” based on
1.+ Referral commission to 31st March
2.+ Earnings to 31st March
3.+ Capital Balance, being unexpired portion of active units as at 31st March + external purchases after 31st March
4.- Withdrawals paid (including withdrawals to the e-wallet up to 31st March).

The balances for both sites will be combined then split into
1.Free balance = purchases via external processors less withdrawals to external processors if greater than zero. This balance will be available for members to withdraw.
2.The rest will be converted into units.

There will be two sites ongoing, your balance will be added to
1.ismAdsIncome for non EU members
2.RAF for EU members.

Both sites will have $10 units paying profit share of 1.5% per day for 100 working days (Mon-Fri)
Each $10 unit will attract 3000 x 3 ad credits on (the applicable) site + 500 ismMagic “Magic Points”
You will have to be a member of ismMagic to access either site.
Earnings on the restructured units will commence from 1st July 2013.

Referral Commissions will be
5%, 3% & 1% on new purchases
3% & 1% on re-purchases and e-wallet purchases
All ongoing referral commissions may only be used to purchase ad units.

We are working on a “card option” for withdrawals until this is in place we will continue with Solid Trust Pay and EgoPay as our processors. We have looked at other processors but including these will only create added complications.
We will change the generation of the Magic Code to be done from within ismMagic and a single Magic Code will be used for all Rican programs. For that reason all tickets relating to lost Magic Codes will be deleted.
Russell ISMmagic
Support Ticket Update
written by Russell ISMmagic, May 30, 2013
Support Tickets for

1. Purchases (excludes re-purchases & ismRican e-wallet purchases)not received.
2. Approved withdrawals not received

Will be dealt with as part of our re-structure calculation.

Please note withdrawals paid into members LR accounts, that were subsequently lost as a result of LR's closure are NOT our responsibility.
Russell ISMmagic
Liberty Reserve Processor ID Records
written by Russell ISMmagic, May 29, 2013
All LR processor ID records have been deleted from RAF
Richard Cannon
Liberty Reserve and all that.....
written by Richard Cannon , May 28, 2013
The demise of LR has hit us very hard and along with the limitations developing with PM, EP and STP we have to realise that using Payment Processors is really not the best way of doing business, although many think that running a business like ours is not possible without them. In the short term we are currently looking at other Processors to be able to have options available to our members.

We are also looking into how we rebound from this blow and will obviously have to make some drastic changes which I, Russell and the team will be discussing in detail in an effort to create a viable solution to this situation.

Longer term, the Card option is the best but that will still take a few months to implement.

We have cancelled all pending and in progress withdrawals in order to get an exact position, member by member, so that we can see exactly what we need to do to get Rican and our programs back to where we were just a couple of months ago. When we resume full activity it will be with a clean sheet so that all can be paid in turn without any backlogs to slow us down.

We, like you, are tired of all these problems that constantly hinder us but unlike many of you who have given up on us and choose just to insult us, we have not given up on you and will not get away from our long term objective to help people change their lives through giving greater access to reasonable incomes.

Also, to quash some of the stupid rumours, we were never dependant on Profitable Sunrise, Felmina, Profit Clicking or any other program for our funding. Any mention of this kind of theory is totally false and usually promoted by those who have an IQ lower than your average garden pea.

Rican will continue, we will not give up and we will get back to where we were. Those that continue to support us will be very happy that they did and those that choose not to support us will be very happy that we don’t bear grudges and will pay them anyway.

Yet again, at this point in time we could quite easily close shop and move on – we choose not to, we chose to continue and though there will be changes we are making sure that these changes are as fair as possible and that we all work together to assure our longevity.

We will get back to you in the next couple of days to announce how we move forward. We thank you in advance for your continued support and for not posting negative comments that help no one.
Russell ISMmagic
Liberty Reserve Update 3
written by Russell ISMmagic, May 25, 2013
Whatever solution we decide upon, the 2 major criteria are

1. No member shall lose
2. RAF & ismAI will continue
Russell ISMmagic
Liberty Reserve Update 2
written by Russell ISMmagic, May 25, 2013
While we assess the implications of the Liberty Reserve situation we are disabling

1. E-wallet
2. Purchases
3. Re-purchases

I have every confidence that we will overcome this latest challenge.

Russell ISMmagic
Liberty Reserve
written by Russell ISMmagic, May 25, 2013
It would appear that "Liberty Reserve" may have shut down.

http://blog.donothingmoney.com/liberty-reserve-is-down-payment-processor/

What we do know is that that our LR payment api link has not been working for at least the last 2 to 3 days.

Richard & I are trying to find more information; however if this news is correct then it has implications for ismAdsIncome and RAF.

It is our intention to continue with these two programs and we will be working on how best to achieve this over the next week.
Russell ISMmagic
RAF Support Group
written by Russell ISMmagic, May 21, 2013
If you are unable to access the Rican Support Ticket Group via the normal menu links

1. Please go to http://www.ismmagic.com/groups...scussions/ to post your ticket if covered 1 of the 10 standard topics

2. Go to http://www.ismmagic.com/groups...walls.html to post your ticket if not covered by 1 above.
Richard Cannon
...
written by Richard Cannon , May 20, 2013
I know that there are many more that support us than those that just want to bring us down - their negative attitudes have done more damage than the hackers. If they had a grain of intelligence they would realise that no new funds are coming in now (to all intents and purposes) so if we are still here it is not because of the fortune we are making it is because we want to continue and not disappear. Yes we have problems but they will not destroy our intention and desire to make it possible for many people to earn incomes that will change their lives.

Rican was developed not with the rich in mind but for those who have very little and deserve so much more. All of those people who were and are willing to do something to change their lives for the good should have a chance of being rewarded for their efforts - those who have nothing should have so much more and those of us who already have so much could also earn as we help others.

We have had a problem with mass pay that kept crashing the sites, both ours and the PP sites. We hope that we have solved this issue now and it appears to be functioning better and faster. Russell and his team finally got to the root of the problem and understood what was going wrong - so again thanks to them.

Due to the volume of payments being made, mistakes have been made and other problems encountered. We have had issues where payments were made twice - that is the amounts were debited twice and double payments sent to members. Some payments were updated and not sent to members accounts - we still don't know how this happened and have to correct these errors. LR payments seem to be rejected from time to time without any real reason that we can see - we think that as we send big volumes through to LR that the mass pay link times out and kicks the rest out. Russell's new code should now mean that this doesn't happen anymore as the number of payments in each batch has been drastically reduced.

I will be talking to Russell this week about finding a way to prioritise those whose accounts are not yet in profit and making sure that this doesn't happen again. We need to create a system that doesn't continue to absorb so many people's time at the cost of the development of the group.

Many people have threatened us with all sorts of nasty and insulting messages - to these people I can only say that I can understand your frustration and possible anger but none of that is helping us or you so please continue to work with us as we will overcome all of this and soon be able to put all of this behind us. I will see how far we get by Friday before making any promises on the finalisation of all payments. Our goal has always been long term and we are not distracted from those objectives - short term issues will not defeat our long term vision. Remember that if I wanted to scam you I wouldn't be here now I would have gone a long time ago.
Russell ISMmagic
Update
written by Russell ISMmagic, May 14, 2013
Richard & I were in a meeting most of yesterday, although Richard paid some withdrawals yesterday evening. He is back in the office now and continuing to process more of the outstanding withdrawals.

I and other members of the team are working on the backlog of support tickets.
Russell ISMmagic
Duplicate Support Tickets
written by Russell ISMmagic, May 11, 2013
How many times do I we have say.

ONLY POST SUPPORT TICKETS ONCE.

Members who insist on posting support tickets multiple times are wasting a lot of our time.

Those who continue to do so will be removed from the support group and therefore no longer be able to receive support.

Please pass this message onto your downline.
Russell ISMmagic
Repurchase & Maximum Units Error
written by Russell ISMmagic, May 10, 2013
It has come to our attention that some members are able to re-purchase without the money being taken off their unpaid balance and that those members are also able to purchase more than maximum allowed active units(7,000 in RAF, 10,000 in ismAI.

Some member have reported this to us others ahve used to "buy" masses of units at zero cost.

We are able track the error and where it has arisen we are taking the following action

1. Correcting the unpaid balance if that is all that is required or

2a. Cancelling the repurchased units plus associated earnings, commissions, ad credits, magic points and magic bonus contribution.
2b. Cancelling withdrawals made against these erroneous earnings.
2c. Where cancelled withdrawals were to the e-wallet subsequent purchases with those funds plus all associated earnings etc are being cancelled.

3. Members who abuse this issue to purchase large quantities of units risk having their accounts suspended.

4. Where members total active units have exceeded the maximum allowed the excess units, associated earnings etc will be cancelled and purchase cost refunded to their unpaid balance.

4. We are working through the code to fix this error.
Richard Cannon
Update as promised
written by Richard Cannon , May 09, 2013
I don't want to make this a long, drawn out update because we need to get back to making the payments. I am training new people to do this so that we can process the payments more quickly and so that I don't have to be there for payments to be made. I have been badly organised and not able to do all that I wanted to.

The meeting yesterday allowed us to explore the possibility of giving everyone an account with Rican and where we issue you with a card to which payments can be made and this card can be used to make payments like any other Prepaid Card and can also be used to draw out cash at ATMs. The other option is that you can link your own debit card to the account and we can pay directly to your card. This card could also be used for purchases on our sites or others as you can use your account balance to do so and in most countries you would be able to load the card either directly from your bank or by a few other methods. We would not store any of this information. This option would allow us to do without the Payment Processors in general apart from some countries where we would need to keep using them for members to purchase. In all countries, however, we can pay to these cards. There will be a charge for the card but it would be much less than the current fees that are being taken by the Payment Processors.

We will also be using ismMagic as the centre of all Rican Companies and their activities. ismMagic will become the portal to everything we do and will do and will allow you to earn from all our corporate activities and not only our sites. This way everyone will get updates on everything, support for their questions and problems and a direct means of communication to the Rican Personnel.

I will go into this in much more detail in a few days so as to let you know how long this would take but please know that our partnership with this new company could also take the shape of us being part owners of their Group and will also provide Rican Group another income stream.

We have been working on this for a while now and are very happy with the discussions and agreements that are being put into place.

I know that there are many that have lost faith so we will be organising a meeting here in the UK in the next week or so for a few members to come and explore what we are doing and see for themselves - I think this is more than necessary and will serve to show that we still have nothing to hide.

Payments will resume tomorrow morning and will continue until we have caught up the backlog. I am sure that by training new people at the same time that this could actually be accomplished by the end of next week.

I appreciate your constant support and am sure that as we catch up our members will rewarded for their patience.
Richard Cannon
...
written by Richard Cannon , May 07, 2013
If I had known when we started Rican all that I now know – I still would have done it but I would have done it differently.
Since December the progression of the Rican Group has been neglected and all of our attention has gone into Rican PN. This was not our intention and has not been positive for the Group as a whole. We have encountered so many situations some of which really hurt us and threatened to finish us off commercially.
I have previously indicated much of that which we have had to put up with in order to still be here today and all that we still have to deal with as things are still far from perfect. All of this has had a negative effect on my health, my motivation and moral and I admit at times I have really felt like I just wanted it all to be over so that I could focus on things where we weren’t constantly attacked. We have made mistakes too in the form of bad ideas, bad decisions and our lack of experience – which have in some ways also been a great asset. We have learned a lot and now feel that we know just about enough to be able to run programs and companies like these.
At the risk of repeating myself – I will not give up on Rican Group and all that I, we want to achieve. I have the genuine intention of changing many people’s lives for the good for I truly believe that we exist to help and serve others and not to bring them down and break them. The Group has immense potential to do exactly that, to change people’s lives and to make this world just a little better for most of us. Many refuse to adhere to such thinking and that is their loss – and they may continue to be negative, threatening and rude, their attitudes will not affect our objectives or our desire to achieve them.
The final part of this update will be given after our meeting tomorrow with a great company which is in the business of making people’s lives easier, more rewarding and much more profitable. We are looking with them towards a new method of paying our members and clients without being subject to the limitations of payment processors and our technical ability to interact with them at a speed that is not only good for us but also much more efficient and satisfactory for you.
We will also be making ismMagic much more pivotal in its role within the Rican Group of companies by making it a central point of the income generating process and a gateway to all that we do so that you can earn from many income sources.
Our existing companies will be developed in order to provide you not only with ways of saving money but also many more ways of generating income. We will also be progressing with the promised developments and new companies and activities that were discussed way back in December but which, due to the many hindrances we have had, have not happened as quickly as planned.
This last four months has been a nightmare time for me and has caused Russell and his team to work unceasingly, without break or vacation to keep the ship afloat. For this I can only say ‘Thank you Russell, we would not be here today without you and your tireless efforts’.
As for you, you have been so patient, positive, supporting and generally amazing that I cannot thank you enough for putting up with all that we have had to put you through. I know many are discouraged and have lost confidence in us, for that I am very sorry and hope that as we show our progression over the next few days and weeks you will see that we always intended to pull through and make Rican all that we always knew it could be and should be.
I will add to this update tomorrow so as to give you a time scale for payments after we have discussed the options in our meeting.
WE WILL NOT GIVE UP.
Russell ISMmagic
Forgotten your RAF Password
written by Russell ISMmagic, May 01, 2013
Forgotten your RAF password? smilies/cry.gif

You may now recover it from the "RAF LOGIN PAGE". smilies/smiley.gif

All support tickets relating to forgotten RAF passwords will be deleted.
Russell ISMmagic
Support Ticket Update
written by Russell ISMmagic, April 30, 2013
To enable us to efficiently respond to support tickets, all support tickets must be posted by the member concerned.

Tickets posted on behalf of other members will no longer be accepted.
Russell ISMmagic
Magic Code Bug
written by Russell ISMmagic, April 29, 2013
The bug that stopped some members generating their Magic Code is now fixed.

If when generating your Magic Code, you were redirected to the RAF home or log in page please try again and it should now work.
Russell ISMmagic
Common Perceptions & Facts of Life
written by Russell ISMmagic, April 27, 2013
Members appear to have some commonly held beliefs that are incorrect.

1.
BELIEF. Posting a support ticket multiple times and in multiple places will get the issue resolved sooner.
FACT. It doesn't we ignore all tickets unless they are posted on Rican Support Ticket group wall. We work on the oldest tickets first and multiple tickets just means we take longer to do the job.
LESSON. Only post your ticket once and in the Rican Support Ticket group as a wall post.

2.
BELIEF. Posting a support ticket asking for document approval will get my documents approved faster.
FACT. You have been asked not to post support tickets regarding this matter. We have thousands of documents to approve our team are working on this. We ignore all such support tickets.
LESSON The only way to speed up approval of your documents is to do it right first time, ensure your name and address are in your ismMagic profile, ensure the uploaded files are readable and meet the requirements.
Russell ISMmagic
E-Wallet Activation Update
written by Russell ISMmagic, April 26, 2013
Many member are having problems with e-wallet activation.

1. If it you are receiving an invalid user name error, then ensure your RAF user id in the ismMagic downline builder (My Account - Downline Builder)uses lower case letters only. e.g. Change "ABC123" to "abc123".

2. Resident of the USA who were receiving an address validation error should now retry, I have fixed the "Country" data to be the same in both sites.

3. If you are receiving an ID already in use errro submit a support ticket in the isMagic "Rican Support Ticket" group if you have not done so.
Richard Cannon
JUst to add to the previous update
written by Richard Cannon , April 25, 2013
I have been asked why I said 'a few weeks' in my post - this is my answer

I am only trying to be realistic and not make any false promises - we are making payments now, approving ID's, inputting missing ad packs, approving purchases all whilst still working on the script to make sure that everything is functioning the way it should and making improvements - I really believe that we will only be back to normal in a few weeks - we can not feasibly do all this in just a few days.
Richard Cannon
You were right not to give up.
written by Richard Cannon , April 24, 2013
In business, as in life, things don’t always go the way we want them to and sometimes that is a good thing. For us at Rican many things have happened since the end of last year that have hindered our progression in many areas due to the vast amount of time that we have had to consecrate to RAF and ISMAI. Rican has suffered because of this. We have tried to make our sites more secure, faster, more efficient, and constantly progressing – some of these attempts have not worked and we have created more work for ourselves and more stress. My health has also been an issue in not getting as much done as I wanted and needed and this has also engendered much fatigue. So, we are not where we want to be today and not where we had planned to be.
Today we are faced with so many support issues and questions along with thousands of accounts to approve ID’s and address confirmation documents for. We are faced with the need for more trained personnel in order to manage the daily needs of our sites as far as purchase approvals, transaction verifications, financial control and payment processing. We have also, through our own actions, created much doubt among our members and future members. All of this concerns me greatly and instils in me a huge awareness of the magnitude of the tasks that need to be accomplished.
I want to make it very clear that I will not, we will not, give up on our objectives of which RAF and ISMAI are a considerable part. I will be spending time with Russell and our technical team; I will be taking on new people and training these people and current personnel to carry out various functions in order to make sure that the absence of personnel will not hinder the daily functioning of our sites – not even my absence.
I will continue to invest time, energy and money to ensure not only the longevity of RAF and the Rican Group but also its’ continual progression and growth. Payments will continue to be made today and over the next few weeks I will be doing all that we need to do to get everything back on track and prove that we will be around for a very long time.
I appreciate your concerns, worries and fears and I also truly appreciate your continued support despite all that has happened. Bad people have tried to bring us down and will surely continue to do so but they will not win – neither I nor Russell nor any of the team will allow that to happen. We will not give up and we will be what you want and need us to be - the best. You were not wrong to continue to believe in us – all is not perfect right now, far from it, but over the next few weeks we will get there.
Thank you.
Richard
P.S. Please do not add support tickets to this post as they will not be answered. Any support issues must go to the relevant support groups on ISMMAGIC in order to be answered. The new support ticket software will be in place in the next few days.
Russell ISMmagic
Update
written by Russell ISMmagic, April 23, 2013
We anticipate being up to date with the backlog of

"Purchase Approvals", "Missing Units" & "Withdrawals" by the beginning of next week.

We continue to approve documents and fix e-wallet activation errors.

Please do not send in support tickets regarding document approvals, this is just causing a delays and helping nobody.
Russell ISMmagic
E-Wallet Activation
written by Russell ISMmagic, April 22, 2013
Some members are receiving the error message User ID already in use.

Please submit a support ticket in this event and I will fix the activation.

Please regularly check your e-wallet activations page
Russell ISMmagic
Approval of ID's
written by Russell ISMmagic, April 22, 2013
We have about 4000 IDs "Awaiting Approval". Please do not post support if you ID awaiting approval.

James is working on approvals full time and me part time. Please check the status of your ID upload regularly in case you need to take some action.

Do not send in support tickets or send me messages regarding your documents if they awaiting approval it will only slow the process down.
Russell ISMmagic
Missing Ad Units
written by Russell ISMmagic, April 22, 2013
Abdel is working on rectifying the errors on re-purchase.

The funds will be added back to your unpaid balance.
Russell ISMmagic
Suuport Tickets
written by Russell ISMmagic, April 22, 2013
Support tickets must posted

in the ismMagic "Rican Support Tickets" group (link at top of the blog)

as a group wall post NOT as a discussion.

Support tickets NOT submitted as above will be ignored and deleted.

Please do not post tickets more than once this is wasting a lot of our time.

Read Admin's bulletins in the group regarding support tickets.


Russell ISMmagic
Withdrawals Update
written by Russell ISMmagic, April 22, 2013
Richard has commenced processing the withdrawals smilies/smiley.gif
Russell ISMmagic
Update
written by Russell ISMmagic, April 22, 2013
The reason withdrawals were not done on Friday is that Richard has been in hospital all weekend.

He has just returned home; I will be speaking to him in about an hour, we will provide a further update later today.
Russell ISMmagic
Missing Units
written by Russell ISMmagic, April 19, 2013
Some members attempted to re-purchase units immediately the site was re-launched, the money was taken from the accounts but the units were not added.

We are writing a piece of code that will allow us easily to add those funds back to your account balance. We will deal the support tickets as soon as this is done.
Russell ISMmagic
Uploading Documents Member's Concerns
written by Russell ISMmagic, April 19, 2013
Some member have expressed concerns with regards to uploading documents, the security and who may have access to those documents.

Security

1. The documents are stored in an encrypted format.
2. Once approved the documents are removed from the server and stored offline electronically, again in an encrypted format.
3. imsMagic has SSL security on the site.

Who may view the documents

1. UK tax authorities may ask us to prove, for UK tax audit purposes, which country a member lives in. They would have the right to view the documents.
2. UK financial and law enforcements authorities would have the right to view the documents with appropriate warrants issued by a UK court.
3. Non UK authorities that have reciprocal arrangements with the UK may have the right to view documents but only with the appropriate warrants issued by a UK court.
4. Selected members of our staff for the purpose of approving the documents or providing support to members in generating their Magic Code.
Russell ISMmagic
Magic Code Generation
written by Russell ISMmagic, April 19, 2013
This process is not difficult

1. Upload documents in ismMagic
1.1 Select MyAccount - E-Wallet - Upload Security Documents
1.2 Check frequently to find out when your documents are approved. They must be approved for you to generate your Magic Code

2. Activate E-wallet for RAF in ismMagic.
2.1 Select MyAccount - E-Wallet - Activation. Your e-Wallet must be activated for RAF before you can generate your Magic code for RAF.

3. In RAF Select "Create Magic No" The ID number to enter is the ID number on the Proof of Address document you submitted. e.g. Passport No, Driving License No.....



Russell ISMmagic
Magic Code Generator Updated
written by Russell ISMmagic, April 18, 2013
Thia appears to be working now.

Those of you whose documents are approved and whose e-wallet is activated will be able to generate the Magic Code.
Russell ISMmagic
Today's Earnings
written by Russell ISMmagic, April 17, 2013
Today's Earnings have been run
Russell ISMmagic
Missing units
written by Russell ISMmagic, April 16, 2013
If you re-purchased units after the site went live and those units have not been added please place a support ticket.

Link to support ticket group is at the top of this blog.
Russell ISMmagic
E-Wallet Activation
written by Russell ISMmagic, April 16, 2013
The 404 error arising on e-wallet activation is now fixed.

Members who get an e-wallet error message "Your ismMagic User Id is already in use!" should add a support ticket in the Rican Support Ticket Group her on ismMagic.

Link to the group is at the top of this blog.
Russell ISMmagic
Magic Code Generation
written by Russell ISMmagic, April 16, 2013
We are aware that this process is failing for a significant number of members, despite having worked 100% during testing.

We are reviewing, with diagnostics, on the test system and will advise everyone when it is fully functional.
Russell ISMmagic
Magic code Generation
written by Russell ISMmagic, April 16, 2013
The 404 error received when attempting to generate your Magic Code is now fixed. smilies/smiley.gif
Russell ISMmagic
RAF is Live
written by Russell ISMmagic, April 16, 2013
RAF is live we apologize for the delay.

We recommend all members who have not done so, activate their e-wallet for RAF from ismMagic. You must do this before you can create your Magic Code, needed for withdrawals over $45.

The following must be the same for both RAF and ismMagic

Address, City, State, Zip (Post) code and Country.

Russell ISMmagic
Update
written by Russell ISMmagic, April 15, 2013
RAF is essentially ready to go live and we could do that now, so as to meet our target of the 15th April.

We also appreciate with so many members needing to activate their E-Wallet and Magic Code that a large number of support calls may arise.

Our team need a good night's rest before facing this challenge so we will do one final round of testing tomorrow morning and them make the system live at 2pm (UK time).
Russell ISMmagic
Update
written by Russell ISMmagic, April 15, 2013
We are still working on RAF.

1. All essential code is tested.
2. Team is taking a sensible break.
3. We have to update the live database structure.
4. Carry out final testing.
5. If all the above goes OK we can still have site live today.

In view of the number of members who will be activating their e-wallets, withdrawal to and purchases from the e-wallet will be disabled for the 1st 24 hours.
Russell ISMmagic
Withdrawals
written by Russell ISMmagic, April 15, 2013
To reduce workload on Admin and enable us to deal with a range of issues including support tickets:

Withdrawal requests made Friday to Monday will be paid on Tuesday.

Withdrawal requests made Tuesday to Thursday will be paid on Friday.

UK time will apply.
Russell ISMmagic
Return of RAF & ismAI
written by Russell ISMmagic, April 15, 2013
We are still working and doing final testing on RAF, it should be live sometime today (UK time).

RAF has been moved to a new dedicated server.

When RAF is live its members need to do the following, once their documents are approved on ismMagic.

1. From ismMagic activate the e-wallet for RAF(select MyAccount + E-Wallet form the menu and follow the instructions)
2. Create your Magic (security) Code in RAF (new menu option in RAF). You will need the "ID/Document Number" from your approved submitted "Proof of ID".

Please be careful when creating your Magic Code.
a) You can do this only once.
b) You cannot change it once created.
c) It is encrypted so we cannot tell you what it is.

I will be available on Skype and ismMagic to help with problems regarding activating your e-wallet and Magic Code. I will only respond to support tickets on these two issues this week. We anticipate a large number of support calls regarding this and so have decided to not make ismAI live until later this week.

Members of ismAI will need to do the same once it is live.
Russell ISMmagic
Why Am I Being Asked Upload New Documents?
written by Russell ISMmagic, April 14, 2013
If we reject the documents provided. Your status on the "Upload Security Documents" page will return to "Documents Required". There are various reasons why we may have rejected your documents.

Proof Of ID
1. Document is unreadable.
2. Document is not suitable. We will not accept college / university ID cards
3. Document is not a photo ID.
4. Document is not for the named member.
5. Document does not contain a unique ID or we cannot read the ID number.

Proof of Address
1. Document is unreadable.
2. Document is the same as the "Proof of ID" document.
3. Document does not display name and address of the member.
Russell ISMmagic
Progressing Your Doucment Uploads
written by Russell ISMmagic, April 14, 2013
1. Visit the "Upload Security Documents" page regularly to check the status of your upload, until it is "Approved!".

2. Status = Approved! Success no further action required.

3. Status = Profile Update Required. You need to update your name and / or address in your ismMagic profile. From the Social Wall select My Profile - Edit Profile. Please ensure that your name and address details agree to the documents submitted.

4. Status = Awaiting Approval. Check back to monitor status changes.

5. Status = Documents Required. Please upload (or re-upload) "Proof of ID" and "Proof of Address" documents as required. The two documents must be different.
Russell ISMmagic
Is It Legal?
written by Russell ISMmagic, April 13, 2013
Some members have suggested that us asking for Proof of Identity and Address is illegal! It is perfectly legal and covers our obligations with regard to money laundering legislation.
You do NOT have to upload documents the choice is yours.

The benefits of uploading your documents and verifying you account are:

1. You can take advantage of our improved security;
2. You will be able to withdraw more than $15 per day from RAF and $10 per day from ismAI.
Russell ISMmagic
Wasting Our Time & Yours
written by Russell ISMmagic, April 11, 2013
Many members are wasting our time and their time, by uploading Proof of ID and Proof of Address documents when either their name, their address or both are missing from their profile.

If your documents have not been approved, check and update if required your name and address on your ismMagic Profile (Social Wall + Login - Profile - Edit Profile)

After tomorrow
1. If your name is missing from your profile any submitted Proof of ID will be rejected.
2. If your address is missing your Proof of Address will be rejected.

Please ensure the documents submitted are readable.
Russell ISMmagic
Proof of Address
written by Russell ISMmagic, April 11, 2013
Please note that the Proof of Address document you submit must have both your name and address on it.
Russell ISMmagic
Document Approval Process Update
written by Russell ISMmagic, April 10, 2013
The document approval process is manual so please do not panic if they are not approved instantly.

Please check that your name and address on your ismMagic Profile are as per the documents submitted. To check or edit this, from the ismMagic main menu, select "Social Wall + Login", login if required, then from the "Lower Menu" select My Profile, Edit Profile.

If you edit your profile when you save the changes you may be taken to a blank page. If this happens go back a page to view the changes made.

We are updating the "Approval Process" code. This will require us to re-approve those we did yesterday, no action is required on your part. Do not panic if the status of your uploads changes from "Approved" to "Awaiting Approval"

Some documents have been rejected because we can not read them. If the status of either of your documents changes to awaiting upload please submit new files and check they are readable.
Russell ISMmagic
Uploading Your Proof of ID & Proof of Address
written by Russell ISMmagic, April 08, 2013
You may now upload your Proof of ID and Proof of Address at ismMagic.

Log into ismMagic

From the Main Menu select MyAccount and E-Wallet

From the E-Wallet sub-menu select Upload Security Documents

Please read the instructions carefully.

Russell ISMmagic
Secure Proof Of ID Upload
written by Russell ISMmagic, April 06, 2013
We are currently developing and testing this feature on ismMagic.

All uploads will be fully encrypted for your security.

We aim to have this available on Monday 8th April for you to start uploading documents.
Russell ISMmagic
Server Update
written by Russell ISMmagic, March 30, 2013
Server Update
written by Russell ISMmagic, March 30, 2013
We have now rebuilt the server and have full copies of the live databases (ismAI & RAF) on our test systems. The code and security updates are on schedule.

The live systems will continue to be re-directed to the BLOGs until 15th April.
Russell ISMmagic
Uploading Proof of ID
written by Russell ISMmagic, March 30, 2013
This feature is not yet available, we will notify you when it is.

In the meanwhile DO NOT, I repeat DO NOT upload your proof of ID as your profile picture on ismMagic. That is not secure anyone can see it.
Russell ISMmagic
Shame I have To Post This
written by Russell ISMmagic, March 27, 2013
Richard, the team and I are working long hours to make this work and it will succeed.

You will not be surprised that I do not appreciate receiving abusive and threatening posts.

The situation is very simple members can behave like adults, be civilised and give us the time to sort this out or not.

Any member who chooses to send me abusive or threatening posts should be aware they are committing a criminal offence and the consequences will be:

1.Your ismMagic, ismAdsIncome and RicanAdFunds accounts will be deleted without recompense;
2.Your criminal action may be reported.
Russell ISMmagic
ID Verification
written by Russell ISMmagic, March 27, 2013
I am receiving lots of questions regarding this issue. The reasons for verification are:

1.To comply with all money laundering legislation
2.To comply fully with UK tax legislation
3.To ensure we can continue to take payment from one processor and pay out to another
4.To ensure we can continue to offer the e-wallet
5.Anti fraud measure

The decision to require ID verification is made and will not be reversed. Please do not ask me discuss it.

We will notify members when the upload is available. Full instructions will be included as to what are acceptable documents.
Russell ISMmagic
Withdrawals & Earnings
written by Russell ISMmagic, March 27, 2013
In line with the “Money Laundering and Members IDs” announcement, all current withdrawals will be cancelled and added back to your unpaid balance. While this will be a great disappointment to many and may cause short term problems for some, it is for the longer term benefit of all as;

1. We must comply with money laundering legislation with immediate effect;
2. The large number of processor IDs added recently suggests there may be a high level of fraudulent activity.

Withdrawals will available as soon as the site is back up.

On the plus side earnings will be added daily to existing units while the site is offline. We have all the data securely backed up, offline, to enable us to do this. smilies/smiley.gif
Russell ISMmagic
Referral Commissions
written by Russell ISMmagic, March 27, 2013
Commission rates will be amended as follows

RAF 5%, 3% and 1%
ismAI 4%,2% and 1% with the current ismMagic bonus remaining as is.

All future referral commissions must be used to purchase ad units or be withdrawn to the e-wallet and used to purchase ad units or services in ismRican programs.

Unlike many sites our members will continue to earn referral commission on re-purchases. smilies/smiley.gif
Russell ISMmagic
Support Tickets.
written by Russell ISMmagic, March 27, 2013
1. All existing support tickets are cancelled.
2. If you have an unresolved support ticket, excluding pending withdrawals, please apply to join the following group on ismMagic.

http://www.ismmagic.com/groups/business/rican-support-tickets.html

3. You may then post support tickets here and we will deal with them as soon as we have access to the required admin functions.

4. By the 15th April we will have our new support desk in place. We will publish more details when it is available.
Russell ISMmagic
Money Laundering and Member IDs
written by Russell ISMmagic, March 27, 2013
RAF & ismAI have grown and been far more successful than we imagined they would be, in a very short period. This has led to large sums of money being received and paid.

To ensure we comply with money laundering legislation members wishing to withdraw will need to provide proof of identity.

1. Government issued photo ID
2. Proof of address

As a temporary measure we will allow withdrawals of $10 (on ismAI) and $15 (on RAF) per withdrawal without verification.

We will generate an encrypted verification code. You will have to enter your ID number (e.g. passport number) and the verification code every time you add a processor ID or make a withdrawal.

Processor IDs added with the verification code will be immediately approved. Those added without will be automatically approved after 14 days. The current security answer will no longer be required.

We will be adding a page to ismMagic where you will be able to upload your documents securely and provide other relevant information required.

If you are not yet a member of ismMagic please join today. http://ismmagic.com
Russell ISMmagic
RAF LONG TERM PLAN
written by Russell ISMmagic, March 27, 2013
Our intention is for RICAN businesses to provide long term earnings for us and our members. The last 6 months has been a steep learning curve for Richard, I and our team. During this period ismAdsIncome, ismMagic and RAF have been subject to hacking, theft and fraud. Our members have been generally shielded from any such losses with us taking the hit.

We are now at a stage where the hackers are failing in their attempts to steal money, so in their frustration, they resort to crashing the server every day so as to undermine the confidence of the members.

The actions being announced today are designed to secure the long term future of our sites and your earnings. We accept that there is some short term pain in this process but ultimately each member has a choice "shout scam as some are doing" or "support us and continue to earn long term". Choosing the first option will help nobody including yourself, choose the second and you will be smiling for years to come.
Russell ISMmagic
Important Updates
written by Russell ISMmagic, March 27, 2013
We will be issuing updates to cover each of the following today

RAF Long Term Plan
Money Laundering and Member IDs
Site Availability
Support Tickets
Referral Commissions
Withdrawals & Earnings

Within these announcements there will be some news that you may not like but fundamentally the GOOD NEWS is that those who choose to support us in this difficult period will be earning an ongoing income in years to come.
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